empire carpet nj Fundamentals Explained

We experienced messages installer coming to fix things. We wait around all day long and no-one exhibits. I can not picture an organization undertaking a worse career than Empire. This wasnt low-cost in any way, but we considered the salesman that each one could be carried out before we moved in to the twelfth. Guess we had been lied to.

Oct 5, 2018 at 11:sixteen am Certainly I'm creating to Enable you know my disappointment with your company first off my put in didn't occur yesterday my residence is completely tore down for this install I used to be instructed the installers would return initial thing this early morning and they didn't now I’m advised they could’t do it right until Tuesday my problem is how are you caring for your customers I’ve invested above $7,000 to your company and also have not been glad to this point now my household is in overall disarray because of the set up yesterday that didn’t materialize and now I’m and not using a mattress and almost everything who will probably repair this issue and how quick am i able to get it carried out

You should email us at customersupport@ empire-today.com with both your concerns and account information and facts. Be sure to mention Headquarters in the topic line.

January 24, 2018 at ten:14 am Ok I are actually addressing this given that September of 2017. The flooring which was put down in February 2017 was through out the entire house. We ended up informed that whenever they eliminated the aged flooring that all of the nail heads and staples might be flush prior to the new floors went down. In September we noticed that a nail head was pushing via a plank so we phone Empire to report it. Following a pair os weeks we did have considered one of the initial installers arrive out and deal with the nail and switch the plank.

We had your complete residence cleaned major tobottom with a maid service after we closed. These guys Minimize all of the flooring in each space inside of.

COLUMBUS, OHIO -- Didn't present up for their the primary product sales appt. Must have been more than enough ideal there. Salesperson evidently did the buy wrong. Whenever they confirmed up for tricky floor put in, installer looked and didn't have all product or service needed for installation. Arrived out A further working day with identical number of product or service Though they confirmed the extra parts had arrived in warehouse. Came out another day with the correct item but ran outside of flooring. Had to come out One more working day to complete. Various day, carpeting in 3 parts, a single "did not are available" and that get more info they had to come back out Yet another working day to finish that. So this installation took 5 Further days to accomplish.

We regret to listen to that you just were being unhappy using your knowledge. We never want our customers to experience using this method, and we’ll be following up along with you shortly to learn more.

Received’t be checking again in this article but will expect them to thoroughly substitute flooring and fix THEIR Very poor Operate including setting up bathroom CORRECTLY.

We all know your time and effort is effective, and we regret to listen to you have been inconvenience by a missed appointment. Please e mail us at customersupport@ empire-today.com with your problems along with the Avenue address of your scheduled appointment. We sit up for building matters rights to suit your needs.

Try to remember, my property is simply just at 1200 sq ft, however it's continue to just a tad less expensive than one other 2 rates, and Empire is reputable ideal!? Aspect Notice: I used to be never ever given a copy from the agreement, it absolutely was to get emailed to me... In no way Transpired. So we signed, compensated, and scheduled.

We guarantee you that we get matters such as these pretty very seriously, and we sincerely apologize for the inconvenience. We’ll be in touch with you shortly to begin working on the resolution.

– Installation day two: The operates have been amazing and worked incredibly hard. It had been obvious they did not wish to return A different working day nevertheless, and wound up ending all around 9:thirty PM, which was An important inconvenience to might relatives with two youthful youngsters.

Ok so we receive a supervisor who swears they is likely to make it as many as us. Took $a hundred off the value to reschedule. Reluctantly I agreed bc they had my deposit etc. Scheduled for November 28.

After i originally signed the contract to obtain them install my rug they established a certain day with me to get here and advised me I would be the incredibly initial appointment by nine AM Which I would receive a phone connect with the day before with a far more precise time, I did not receive a phone simply call the working day in advance of as well as the day of the installation I nonetheless had not listened to from anybody by about 10 AM so I termed. Once i known as in it took them a few 50 % hour to figure out what was occurring and referred to as me again and reported we are unable to do your appointment today since some installation individuals that do the job for us didn’t show up so we won't be able to do your do the job. I took the day off of work only to learn that no one was coming in any respect in the most effective they may do for me was ” we might have someone set up it in a few months “. To my surprise and becoming in customer service my full everyday living I could not feel they reported this to me so I requested to terminate my agreement.

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